Frequently asked questions (FAQ)

Where is Tiny Robots located? 

My tiny studio is based in Cluj-Napoca, Romania.

Do you make everything? 

Every piece is designed and handmade by me.

Do you make other types of jewelry?

All types of jewelry I made are already available on the shop(pendants, earrings, rings, hairclips, bracelets, cufflinks). I am open to other suggestions aswell!

Is it possible to order a necklace with a shorter chain? 

Yes, I can customize a necklace to fit you best. Please contact me before purchase to confirm the length and style. TinyRobots come with a long necklace because it's more fitting wearing them with lighter-colored clothes, than on actual skin.

Do you make custom designs? 

Yes, for now I currently accept custom orders (for robots encased in resin)  You can contact me regarding custom orders and pricing from the Contact section on the website

How long does it take to receive an order? 

Processing time takes 3-5 business days, and shipping 2-7 weeks, depending on your location. (EU: 2-4 weeks, Everywhere else: 3-7 weeks)

How much is shipping cost? 

After adding the desired products to cart, the shipping is automatically calculated, the price varies depending on where you live. If you have coupon codes, don't forget to add them at the checkout!

What forms of payment do you accept? 

I accept Paypal,Visa, MasterCard, Maestro, American Express, Discover, or regular account payments all through PayPal Module. For any payment problems that may occur, I can happily create an invoice for you! You will receive it on your email and you can easily pay with same payments methods I mentioned earlier.

How secure is this store? 

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). 

Do I need a PayPal account to purchase from this store? 

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

What is your refund and exchange policies? 

Your satisfaction is the most important thing. I will accept returns of items mailed back to us within 14 days of receipt. Please contact me to arrange returns and exchanges first before you mail out the package. Once I have received your shipment, I will exchange the item, or refund the full amount, less initial shipping and handling costs. Customer is responsible for return shipping costs. 

How do I care for my jewelry? 

Keep jewelry away from: sharp objects, chemicals (perfumes, hairspray) or hot sun. Keeping the jewelry in hot sun for too long can cause bending. Once the jewelry gets back to the normal temperature, it will get back to it’s normal condition. Most of our jewelry are made with resin, so please do not expose it under excess heat (for example: stove fire, oven heat,...etc). Please do not wear it in the shower or the pool and not sleeping with it on. 

Do you sell wholesale? 

Yes, please contact me first.

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